Refund policy

Refunds & Returns

At Drift Prime we want you to be happy with every order. Because we sell fresh food and groceries, some items are handled differently.

Fresh, chilled and prepared food If any fresh, chilled, frozen or prepared item arrives damaged, spoiled or incorrect, contact us within 24 hours of delivery and we will refund or replace it. For food-safety reasons these items cannot be returned.

Packaged groceries and non-food items Unopened, undamaged packaged goods and household items may be returned within 14 days of delivery or pickup for a full refund. Please keep your receipt or order number.

Missing or incorrect items If something is missing from your order, let us know within 24 hours and we will refund that item or include it in your next delivery.

How to start a return or refund Email info@driftprime.ca or call (613) 562-4533 with your order number. Refunds are issued to your original payment method and typically appear within 5–10 business days.

Alcohol Beer and wine cannot be returned or refunded once delivered, except where the product is damaged or defective. Valid ID (19+) is required at delivery.

Drift Prime, 49 William Street, Ottawa, ON.